The return of any product due to withdrawal can only be made within 7 (seven) days, counting from the date of delivery for purchases made online.
In order for the purchase amount to be refunded, it must be sent in its original packaging, without any sign of tampering with the manufacturer's original seal or use. The return must be made with the DANFE (Electronic Invoice) and all products contained in the order.

The customer must check the order upon receipt. If any of the details below are observed, the order must be refused immediately and the reason for refusal must be written on the back of the invoice:
• Damaged product;
• Open/tampered with or damaged packaging;
• Product does not match the order;
• Missing item
If the order has been received without being checked, upon finding any discrepancy, the customer must immediately contact our company via email (contato@boldsnacks.com.br) or by calling +55 (11) 92000-2393, where no product, label or box must be discarded, they must remain as received at the time of delivery.

BARRIND IND. E COMERCIO DE ALIMENTOS LTDA. has a period of up to 30 (thirty) calendar days, counted from the date of receipt of the product at our Distribution Center, to verify whether the request meets the requirements of the Exchange and Return Policy.
With a similar product in stock, another product will automatically be sent to the customer.
In the event of a product being out of stock, the customer will be offered the following solutions: exchange for another product, refund of the amount paid or a coupon for the amount.

In the case of exchange for products that are defective, the deadline to report the occurrence is up to 90 days from the receipt of the order by the customer (from the date of delivery of the order), the customer must contact us immediately after confirming the defect via email (contato@boldsnacks.com.br) and you must not discard the product.
The product will undergo a technical analysis to check for manufacturing defects.
If no defect is found, the product will be returned to the customer.
If a defect is found, the customer may choose to have the amount paid refunded, to exchange the product or to have the amount made available via Coupon.