The return of any product due to withdrawal can only be made within 7 (seven) days, counting from the date of delivery for purchases made online.
In order for the purchase amount to be refunded, it must be sent in its original packaging, without any sign of tampering with the manufacturer's original seal or use. The return must be made with the DANFE (Electronic Invoice) and all products contained in the order.

The customer must check the order upon receipt. If any of the details below are observed, the order must be refused immediately and the reason for refusal must be written on the back of the invoice:
• Damaged product;
• Open/tampered with or damaged packaging;
• Product does not match the order;
• Missing item
If the order has been received without being checked, upon finding any discrepancy, the customer must immediately contact our company via email (contato@boldsnacks.com.br) or by calling +55 (11) 92000-2393, where no product, label or box must be discarded, they must remain as received at the time of delivery.

BARRIND IND. E COMERCIO DE ALIMENTOS LTDA. has a period of up to 30 (thirty) calendar days, counted from the date of receipt of the product at our Distribution Center, to verify whether the request meets the requirements of the Exchange and Return Policy.
With a similar product in stock, another product will automatically be sent to the customer.
In the event of a product being out of stock, the customer will be offered the following solutions: exchange for another product, refund of the amount paid or a coupon for the amount.

In the case of exchange for products that are defective, the deadline to report the occurrence is up to 90 days from the receipt of the order by the customer (from the date of delivery of the order), the customer must contact us immediately after confirming the defect via email (contato@boldsnacks.com.br) and you must not discard the product.
The product will undergo a technical analysis to check for manufacturing defects.
If no defect is found, the product will be returned to the customer.
If a defect is found, the customer may choose to have the amount paid refunded, to exchange the product or to have the amount made available via Coupon.

BOLD SNACKS PRIVACY POLICY

At BOLD Snacks, privacy and transparency are essential. We are here to ensure that your data is protected and used in the best way, always respecting the LGPD (General Data Protection Law - Law No. 13,709/2018).

By browsing our website or interacting with us, you are entrusting us with some personal information and expressly declaring that you agree to the collection, storage and use of your data. Therefore, we explain below how we collect, use, store and protect your data.

1. WHO WE ARE

We are BARRIND INDÚSTRIA E COMÉRCIO DE ALIMENTOS LTDA, CNPJ 28.886.724/0001-31, headquartered in Divinópolis, Minas Gerais. We want you to have the best experience when accessing our website and using our services, ensuring security and transparency in the processing of your data.

Our DPO (Data Protection Officer) is Túlio Tomazini, and you can contact him directly by email at privacidade@boldsnacks.com.br if you have any questions.

2. WHAT DATA DO WE COLLECT?

We may collect information that you provide to us directly, such as:

· Full name

· CPF

· Email

· Telephone

· Address

· Payment information (if you make purchases)

· Resume (if you are participating in a selection process)

· Navigation data, such as pages visited and clicks within the website

Collection takes place when you interact with BOLD Snacks, whether by accessing our website, participating in promotions, purchasing our products or contacting us through customer service.

3. HOW DO WE USE YOUR DATA?

Your data is used to: Facilitate purchases and ensure that you receive your order correctly; Send communications and promotions if you have authorized them; Improve your experience on our website by personalizing content for you; Comply with legal obligations and ensure your security; Manage selection processes, if you have sent your resume; Prevent fraud and ensure the security of transactions carried out.

4. DATA SHARING

BOLD Snacks does not sell your personal data. However, in some cases, we may share information with:

· Logistics partners for product delivery;

· Technology providers to improve your experience on the website;

· Authorities, when required by law or court order.

If you want more details about this sharing, you can contact us at privacidade@boldsnacks.com.br.

5. SECURITY OF YOUR INFORMATION

BOLD Snacks protects your data with high security standards. We use SSL encryption, secure servers and continuous monitoring to prevent unauthorized access. However, it is always important that you also protect your information by avoiding sharing passwords and accessing our website only from trusted devices.

BOLD Snacks stores the information provided on its own or contracted servers, in strict compliance with current legislation.

In order to guarantee your privacy and the protection of your personal data, BOLD Snacks and its suppliers use several security procedures.

to prevent the occurrence of any damage resulting from the processing of such data.

All user personal data will be stored in an automated personal data file located on Google Cloud Computing servers. We work with good protection and security practices using SSL encryption when transmitting information generated when using the website.

6. YOUR RIGHTS AS DATA SUBJECT

According to the LGPD, you have rights over your personal data, including:

Know what data we have about you; Request correction of outdated information; Request the deletion of your data when possible; Revoke your consent to promotional communications; Restrict or oppose the processing of some data.

To exercise your rights, please contact us by email at privacidade@boldsnacks.com.br.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to optimize your experience and improve our platform. If you prefer, you can configure your browser to block cookies, but some functions of the site may not work correctly.

8. HOW DO I ACCESS MY DATA WITHIN THE SITE?

BOLD Snacks allows you unrestricted access to your own data, at any time, simply by logging into the website and clicking on the “My Account” option.

Additionally, you can request a copy of your personal data registered in our database, in an electronically readable format, by emailing privacidade@boldsnacks.com.br.

As a security measure, we may request other personal data to verify your real identity before fulfilling the request.

9. CHANGES TO THE PRIVACY POLICY

This policy may be updated at any time to reflect improvements and legal changes. Whenever there are significant changes, we will inform you through our official channels.

10. TALK TO THE BOLD SNACKS DPO

If you have any questions about privacy or need more information about the processing of your data, please contact me directly, Túlio Tomazini, DPO at BOLD Snacks! privacidade@boldsnacks.com.br tulio.tomazini@boldsnacks.com.br

We will ensure that your privacy is always respected!

11. LEGISLATION AND JURISDICTION

This Privacy Policy is governed by Brazilian laws, especially the General Data Protection Law (LGPD - Law No. 13,709/2018), and any issue related to it must be resolved in the courts of the district of Divinópolis-MG.