The return of any product due to withdrawal can only be made within 7 (seven) days, counting from the date of delivery for purchases made online.
In order for the purchase amount to be refunded, it must be sent in its original packaging, without any sign of tampering with the manufacturer's original seal or use. The return must be made with the DANFE (Electronic Invoice) and all products contained in the order.

All shipping costs for returning and reshipping the product will be borne by the customer, who must return the products properly sealed, packaged and with the invoice to the company's address. As soon as the products are received, we will exchange them and generate the cost for sending the new order.

The customer must check the order upon receipt. If any of the details below are observed, the order must be refused immediately and the reason for refusal must be written on the back of the invoice:
• Damaged product;
• Open/tampered with or damaged packaging;
• Product does not match the order;
• Missing item
If the order has been received without being checked, upon finding any discrepancy, the customer must immediately contact our company via email (contato@boldsnacks.com.br) or by calling +55 (11) 92000-2393, where no product, label or box must be discarded, they must remain as received at the time of delivery.

BARRIND IND. E COMERCIO DE ALIMENTOS LTDA. has a period of up to 30 (thirty) calendar days, counted from the date of receipt of the product at our Distribution Center, to verify whether the request meets the requirements of the Exchange and Return Policy.
With a similar product in stock, another product will automatically be sent to the customer.
In the event of a product being out of stock, the customer will be offered the following solutions: exchange for another product, refund of the amount paid or a coupon for the amount.

In the case of exchange for products that are defective, the deadline to report the occurrence is up to 90 days from the receipt of the order by the customer (from the date of delivery of the order), the customer must contact us immediately after confirming the defect via email (contato@boldsnacks.com.br) and you must not discard the product.
The product will undergo a technical analysis to check for manufacturing defects.
If no defect is found, the product will be returned to the customer.
If a defect is found, the customer may choose to have the amount paid refunded, to exchange the product or to have the amount made available via Coupon.

For purchases paid via bank slip or pix, the refund will be made by means of a deposit into your Mercado Pago account, after receipt, BARRIND IND. E COMERCIO DE ALIMENTOS LTDA. will refund the amounts paid using the same payment method chosen by the customer in the purchase process.
For purchases paid by credit card, the card company will be notified by our Payment Gateway and the refund will be applied to the invoice, divided by the number of installments made for the purchase. The refund period depends exclusively on the card company.
For purchases paid via bank slip, the refund will be made via bank deposit, after receipt and analysis of the product(s) at our Distribution Center, where the deposit will be made within 48 business hours.
If the details of exchange or return of any returned product are not observed, if it is outside the deadline or if the items or accessories that accompany it are missing, the exchange may not be processed successfully.